TERMS and CONDITIONS

INTRODUCTION

Latest version: 10/02/2023

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MANAWA Fashion offers you an online purchasing service that allows you to purchase a selection of the items available from your computer. You can also benefit from promotions, gifts, and exclusive offers.

Below, we invite you to review the general conditions of sale which regulate the purchase of MANAWA Fashion products via this Website. Therefore, the use of this Webpage implies your acceptance of these general conditions of sale. However, if you have any queries regarding the same, please contact us at aloha@manawafashion.com

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CONTRACT

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AVAILABILITY OF THE SERVICE

Please make sure that you are over 18 before placing an order on MANAWAfashion.com.

The products offered are available worldwide.

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PURCHASE GUARANTEE

The items offered on this Webpage are a selection of MANAWA sarongs.

Each product features the following details:

Name of the article
Photo of the article
Description of the article
Available borders*
Composition
Wash and care instructions
Price (in the corresponding currency)

*MANAWA Fashion has made every effort to display the colors of the items as realistically as possible. However, the color of the garments that appear on the screen may be subject to changes depending on the quality of your computer monitor. Therefore, MANAWA Fashion cannot guarantees that the colors that appear on your monitor are a true representation of the actual colors.

Special offers, promotions, or discounts will be valid until the indicated date or while stocks last.

Similarly, MANAWA Fashion makes every effort to ensure that the information contained on its website is complete, accurate, and correct. In the event of any error, MANAWA Fashion will proceed to correct it immediately.

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PURCHASE PROCEDURE

1. Select the articles you wish to purchase and add them to the shopping basket, by clicking on the corresponding icon.

2. The shopping basket contains the reference of the selected item, its name, size, color, and price. The quoted price does not include transport costs, which will vary according to the delivery method selected nor the taxes, which will be applied at the checkout.

3. To proceed with the purchase, the user’s personal details will be required and will be included in our database in order to process the order and simplify future purchases via the Website. The personal details provided by users will be treated in accordance with our Privacy Policy. Users may, at any moment, access the personal details they have provided and information on the orders they have placed. MANAWA Fashion reminds users that their personal details must be as accurate as possible in order to avoid any confusion or errors in the dispatch of the item(s) purchased. 

4. Once the order has been completed, and before the order is confirmed, the user will be provided with an itemized summary of the order, identifying the item(s) purchased, the total price (including transport and taxes), and the order delivery details, in order for the user to confirm this by clicking on the 'Confirm payment' button.

Purchases may be paid for using a credit or debit card (Visa, MasterCard, American Express, Discover, and Diners), via PayPal or Checkout by Revolut. Payment methods other than the ones specified in the present conditions of sale will not be accepted. For payments by credit or debit card, the charge will be made online, in other words, in real-time, through the payment gateway of the corresponding financial entity, once it has been confirmed that the data sent by the user is correct.

Once the transaction has been confirmed, the order number will be displayed on the webpage, allowing users to track the order from their computer at any moment.

An automated order confirmation e-mail will also be sent to the address indicated by the user with acknowledgment of receipt, with a description of the order and the personal details provided. If you do not receive this e-mail, this could be due to a temporary communication problem in the network or an error in the e-mail address entered. In both cases, MANAWA Fashion advises the user to contact us by mail: aloha@manawafashion.com. Similarly, an e-mail will be sent to the user confirming that the product has been dispatched.

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AVAILABILITY OF PRODUCTS

All orders are subject to the products being available. If at the time the order is issued, our warehouse detects that there are no stocks of any of the products included within it, MANAWA Fashion will make every effort to locate the item. If this is not possible, the user will be notified immediately. In addition, the amount charged for the unsent item will be refunded to the customer, using the same payment method used to purchase the item.

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RIGHT NOT TO ACCEPT AN ORDER

MANAWA Fashion may cancel or refuse to accept any confirmed order on the following grounds:

1. In the event of a technical and/or typing error in the prices or other details of products contained on the webpage when the order was placed.

2. Due to a lack of availability, as described in point (AVAILABILITY OF PRODUCTS).

3. When the security systems indicate that the order may be fraudulent.

4.  When there are reasons to indicate that the user is a minor.

5.  If MANAWA Fashion was unable to deliver the order to the address provided.

MANAWA Fashion will fully reimburse any sums that have been paid.

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RISK OF LOSS

All items purchased from MANAWA Fashion are made pursuant to a shipment contract. This means that the risk of loss and title for such items are passed to the customer upon MANAWA Fashion'S delivery to the carrier.

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PRICE AND PAYMENT

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4.3 Customs

Customers may be subject to import duties and taxes, which are levied after a shipment reaches their country. Additional charges for customs clearance must be borne by the customer; MANAWA Fashion has no control over these charges and cannot predict what they might be. Customs policies vary widely from country to country; MANAWA Fashion recommend its customers contact their local customs office for further information. Additionally, when ordering from MANAWA Fashion, customers are considered the importer of record, and must comply with all laws and regulations of the country in which they are receiving the goods. Generally, customs forms for international packages will list the value of their order's contents by product type.

Customers' privacy is important to MANAWA Fashion. Therefore, MANAWA Fashion wants its international customers and customers who ship products internationally to be aware that cross-border shipments are subject to opening and inspection by customs authorities.

Also, MANAWA Fashion may provide certain order, shipment, and product information, such as titles, to its international carriers, and such information may be communicated by the carriers to customs authorities in order to facilitate customs clearance and comply with local laws.

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4.1. Payment and currency

The prices on this Webpage are quoted in USD (taxes not included).

MANAWA Fashion allows users the option to select the destination country before placing their order, so that they can see the prices with the corresponding taxes included. If the customer subsequently modifies the delivery address and the destination country, the prices displayed in the final summary of the order may vary.

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4.2 Sales tax

Sales tax is charged (if applicable) according to the shipping address of your order or as provided in applicable law regulations.

The taxes for an order depends on the shipment address as required by applicable law. Where required, tax is also applied to the shipping and handling charges.

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4.4. Payment methods

MANAWA Fashion only accepts payment by credit or debit card (Visa, MasterCard, American Express, Discover, and Diners) via PayPal OR Revolut

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Payment by credit or debit card
MANAWA Fashion accepts payments for purchases made via its Website with the following credit or debit cards: Visa, MasterCard, American Express, Discover, and Diners.

For payments by credit or debit card, the charge will be made online, in other words, in real-time, through the payment gateway of the corresponding financial entity, once it has been confirmed that the data sent by the user is correct.

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Payment via PayPal
MANAWA Fashion will process the payment via the Paypal system.

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Payment via Revolut

At the checkout, you will have to opt for the manual payment method and follow the instructions written.

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4.5. Payment Security

In order to offer maximum security in the payment system, MANAWA Fashion uses the secure payment systems of the leading financial entities in e-commerce. Therefore, all confidential data is transferred directly and in an encrypted format (SSL) to the corresponding financial entity. For payment by Visa, MasterCard, and American Express, MANAWA Fashion only accepts SET transactions (Secure Electronic Transactions) using the 3D Secure international protocol, which can be identified by the Verified by Visa, MasterCard SecureCode, and American Express Safekey logos. The basic aim of the Secure Electronic Transactions initiative is to guarantee the security of Internet transactions. When you make a payment through the secure payment gateway, the system will automatically check whether the credit card has been activated for Secure Electronic Transactions. Next, it will connect with the issuing bank of the card, which will request authorization for the operation via a personal authentication code. The operation will only proceed if the issuing bank of the card confirms the authentication code. In all other cases, the transaction will be rejected. We also have the GeoTrust SSL safety certificate for online transactions.

As a complementary measure to the ‘Secure payment’ system, and in order to collaborate in the prevention of Internet fraud, MANAWA Fashion reserves the right to check the personal details provided by customers and to take the appropriate steps (including the cancellation of the order) in order to ensure that goods are dispatched in accordance with the data that is stated on the order.

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4.6. Purchase limit

Customers who wish to make purchases for resale should contact us at aloha@manawafashion.com where they will be informed of the various options for making the desired purchase.

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SHIPPING

Delivery of items purchased at MANAWAfashion.com will be carried out via an international courier company.

In order to avoid any delivery problems (incorrect addresses, nobody at home, etc.), you must complete the application form correctly and it is advisable to leave a contact telephone number in the corresponding field.

When the order leaves MANAWA Fashion's warehouse, after order confirmation once billing and credit information have been authorized and verified, MANAWA Fashion will inform its customers by e-mail.

Please note that all orders are subject to verification.

The delivery cost is calculated according to the delivery method chosen and the items purchased. The exact transport cost will be calculated every time an item is added to the shopping basket and will be displayed on the order summary page that appears before the customer confirms the order by pressing the ‘Confirm Payment’ button, and before the credit card or debit card details are entered.

The delivery charges may be altered at any time without prior notice. Said change shall become effective from the moment the modification appears in the help pages and in the contract published on this Webpage. In all cases, the delivery charges that appear at the moment the order is placed shall apply.

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ONLINE EXCHANGES AND/OR RETURNS POLICY

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6.1. Exchange and/or returns conditions

The Customer has the right to withdraw from the purchase and return the product(s) purchased and/or exchange their size (except for the products described in clause 6.2. below), without the need for justification, within 14 calendar days from the dispatch date. 

MANAWA Fashion cannot accept exchanges or returns of used or damaged items (except in the case of flaws). 

It is not possible to change one model for another.

All returns of purchased items must be carefully packaged and include a duly completed delivery note or returns form.
If you do not have said delivery note when making the exchange or return, you can download the returns form by accessing the this page:

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6.2. Exchanges and/or returns by mail

Exchanging a garment for another color or returning a garment is also possible by mail, please contact us: aloha@manawafashion.com

In such cases, MANAWA Fashion recommends customers track and insure your package, at your expense, as MANAWA Fashion is not responsible for any items that fail to reach its warehouses.

The postage expenses of items being exchanged or returned shall be borne by the customer and under no circumstances will MANAWA Fashion accept returns sent carriage due.

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6.3. Refunds

Once the items are received, MANAWA Fashion will ensure they are in good condition and will dispatch the requested color in the case of an exchange or refund the purchase amount via the same payment method used in the purchase in the case of refunds.

The refund will be carried within 3-12 business days from the reception of the return at the MANAWA Fashion warehouses. Once the condition of the returned items has been inspected, the customer will be notified by e-mail.

The returned items will always be refunded via the same payment method used to purchase them.

In cases where MANAWA Fashion has erroneously sent an item different from the one ordered or the quality of the item sent is not acceptable, MANAWA Fashion, once it has checked the error or defect, will refund the price of the returned item and the proportional part of the original postage expenses. Whenever an erroneous or defective item is returned by ordinary post, MANAWA Fashion will refund the corresponding postage expenses provided the customer encloses a receipt of the return expenses in the parcel. Please note that the postage expenses will be reimbursed after the items are reimbursed.

In these cases, returns or exchanges must be returned via Standard, Ground, or Regular shipping methods. Please remember to include the receipt for the delivery costs of the refund.

MANAWA Fashion shall not owe any liability to the customer when the product contained in the parcel returned by the customer is incorrect. Notwithstanding the above, in cases where the customer erroneously sends a product different from the one stated in the order and it is possible to process the collection of the item, the customer must organize its return and cover the corresponding costs of said collection.

Note that MANAWA Fashion will not reimburse the proportional part of the delivery costs incurred when returning the merchandise via Express, Overnight, or 2 Day Shipping.

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